Archives for posts with tag: service design

I apologize, this post is longer than most. But its good, I promise 🙂

So, today I sat through a marvelous lecture on Life Cycle Assessments by my Professor Cameron Tonkinwise at Parsons.(Its a long lecture but worth it, Cameron is one of the most entertaining speakers anywhere. I mean, he made LCA an inherently boring thing, extremely interesting) Here he was explaining some of the theory behind LCA’s and how they are not the answer to sustainability that we were all looking for. LCA’s are highly politically charged and biased and there are a lot of constraints behind what they actually say.

This is not at all to say that they shouldn’t be done, because they should, but as with everything, one has to take it with a grain of salt.

The biggest take away was that LCA’s teach you to never think of products as simply a product, but that one has to think of products as ecologies. Both living and existing in time and an ecology that has a relationship to many other products and materials.

But more importantly, Product Ecologies don’t even go as far as we need them to go. What we really need to start thinking about are Practice Ecologies and running LCA’s on lifestyle associated with two different products (practice) rather than simply the two other products.

And it also becomes important to think about the notion that, when one buys a particular product, he needs to fit that product into his life. This often means adopting practices around the objects that we have. One needs to learn to read on a laptop to make use of its reading capabilities, and I for instance have massively adopted new behaviours and practices in order to teach myself online reading.

So then here is the question. Today I had my mother buy me a graduation gift (she has no idea that she bought it for me, yet!!) it was a laptop bag that allows me to attach it to the handlebars of my bike.

For the longest time I have told myself that the main reason why I do not bike to school ( a 1 hour bike ride) is because I have no convenient way of carrying my laptop, safely.

I do not like to bike with a backpack because I sweat as it is, with a bag not letting air escape, I would be drenched. Clearly this won’t do.

I have been pondering this problem for a while, not actively attempting to resolve it. When all of a sudden today, bam!! here is a bag that is meant to solve that problem, just for me. And its not as awful as a panier (those things are just not cool looking).

I went on an all day search and finally with the assistance of a friend I found it. It was $208. Aside from my cheap bike $350 and technology, I have never paid that much for any “thing.” But I really wanted to change my lifestyle, I wanted to leave myself with no more excuses.

Now I am facing a dilemma, I will need to radically change my lifestyle, as it is no longer a product that is holding me back. I am moving now into a realm of practice. I have a certain way of working now, a certain amount of things I carry: laptop, sketchbook, markers, cellphone, books, food. Ideally this bag fits into my existing lifestyle, if not I am worried that I will have to now change my lifestyle to fit this bag. And even worse, hopefully it fits my bike in the first place, otherwise this will all be meaningless.

I will probably end up buying a new bike to fit my bag (I really don’t like my bike, I’ve been meaning to save up and replace it for a while, now I may have no choice)

So this brings me to the question. What is easier when attempting to enter into a new practice. Is it easier to change yourself or is it easier to change the objects in your lifestyle? All I want to do is bike, did I choose the best option, were there other unexplored directions?

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Recently, I have had a bit of an obsession with process, it seems to me so much more important, more powerful, erotic even than the result of the process, the product.

Another way to say it is that the act of creating resonates so much more with me than the creation.

As a public performer, I may be biased because it is always about the act of creation, not the final product, creating is ephemeral, it is empathic.

In thinking even of failure, it seems the only way to truly value failure, is to understand the value of the process. Failure is critically valuable if the process was something we could learn from. And failure in and of itself is not so bad if the process was enlightening.

Theres something about process that allows it to be shared, shared in a way that really allows for creation.

Elaine Scarry talks about the third site of beauty being creation, in that, when we encounter beautiful things, we ourselves want to make beautiful things.

In this respect, I think process is even more empowering, because when we encounter a beautiful process, we are not only incited to create, we are also given the tools how.

In her talk at Parsons on Designing Big Society, Lucy Kimbell talked about how she and her husband built their home while living in it. It seemed to me that she was living the design process, inhabiting an unfinished space, making decisions on the fly, constructing from the inside, and working on a team with the neighbors and construction workers and handymen to make this happen.

I was most intrigued with the thought, that the neighbors, city officials and construction workers were exposed to a living, breathing design process, a way of living and of thinking, and I wonder, how much they empathized with it. How much of it bled over into their lives, their manner of thinking, their ways of making and doing.

Process just seems much more beautiful than its outcomes. Because it can be shared, because it can be adopted, reused and even recycled.

Earlier today I read a blog post by Frank Chimero called Designer’s Poison. In it he talked about what he felt some of the most crucial challenges for design, as we move forward. One particularly resonated with me. It was about a shift from teaching and valuing design as a noun and moving towards design as a verb.
And it seems the biggest debates in design and business right now center around this very notion.

We need to learn to love and embody process, not necessarily its outcomes.

How do we do it? Should we do it?

My problem with keeping too many tabs open in my browser has become so bad that I am actually developing a fear of links.

Because I worry I will find more interesting information, and it will be another tab, and more things getting delayed, and more information to process, when I already had so many open interesting things to read.

Sometimes I give up and solve the problem by creating bookmarks. But thats not a valid solution because those bookmarks also get unmanageable and inevitably I ignore the bookmarks because they are out of sight and open up more tabs.

Firefox in its beta version, maybe its new version, Havent used it, introduced a way to organize and group tabs by themes. This was good for a while, but it didn’t quite solve the problem.

But all of this brings up a different issue as well. Many times I keep tabs open because they are relevant to a project I am working on, or a post I am writing or something. And to close it, means that I won’t find it again. The information is not crucial enough to take up important space in my bookmark bar, so it never makes it there.

There needs to be a way to navigate and recall the information that i go through on the web.

I initially thought that I would be using twitter to keep an archive of information I found relevant, but I have increasingly discovered that it is not a valid tool for that, it has no built in search feature, no way of organizing data to other relevant data, no topics architecture, etc.

What I feel I need is the digital equivalent of a library or a bookshelf. A way to organize and archive my links and tabs, by topics, by author, by blog. With a dewey decimal system, or a dating system, and built in search. Its like my bookshelf but digital, so that I can come back to it, and glance over it.

Kindles are great and all, but the bookshelf in my apartment lets me glance at it and find many books relevant to what I am working on, and I can pull them all out. Kind of like opening a bunch of tabs.

Clearly, this would also need a section that organizes things that are most recent, that I didn’t get a chance to read yet, or perhaps that I haven’t organized yet. All of those open tabs are like a bunch of books on my coffee table that haven’t been put on their proper spot in the bookshelf.

I’m sure theres something that exists for this, somewhere, right? #milliondollaridea!!!

So the final question really is 2 questions.

1. How do we navigate through transient data (tabs that aren’t destined for bookmarking)?

2. How do we remember on the web?

Because learning and education are things that I think about a lot.

Because I am now 1 month away from being graduated.

Because of many other reasons as well, I have started to think about this question.

Being in a university, is a very safe experience. It is a lot like being spoon-fed, you have a traditional learning environment and teachers, and courses and majors and disciplines, and if you manage to get a very good advisor it is entirely possible to go through college without ever making any serious decisions about what you are learning.

This is not at all to say that decisions aren’t being made at all, but many times, we don’t questions certain things about our education. A graphic designer doesn’t ask why he has to take color theory, its already been decided. But a graphic designer also doesn’t ask why they aren’t taking calculus classes.

So essentially where I am headed is this idea that we get a spoon-fed education but in the end we don’t come out like gingerbread men out of a cookie cutter, we all have different skills and different competencies, even if we took the same classes.

Thats because we teach ourselves, somehow, somewhere. Some of us read, some of us write, some of us surf the web, etc. Theres more in depth discussion on how we learn here and here @ whataretheseideas. The second link discusses the differences between active learning and passive learning.

Now that I will no longer be a student, I will have to become way more active in my education, I won’t have the luxury of being spoon-fed anymore.

And so I have been thinking recently, that there are so many new innovative things happening related to education. MIT Open CourseWare, Khan Academy, Ted, Skillshare, Brooklyn Free School, etc.

The resources exist to teach yourself, how do we do it?

How does one remain an active learner after college?

Are there systems in place that can help one navigate new tools?

How do you learn?

There have been many many depressing articles about post college life for students. I don’t think i need to share them, im positive everyone has read them.

They’re bleak

There doesn’t seem to be many choices. In fact GEN Y, I think, is already slated to be the most educated generation ever, because there isn’t much choice but to go back to school.

So this begs the question “what is the alternative?”

Sometime next year, The New School in partnerships with Shareable.net are working on a “workshop”, “event”, something that is meant to invite graduating design students to participate and imagine a lifestyle where they can achieve this.

This looks like it will be really cool, partially because it begins to address a lot of my concerns, not about life post college, but about having students do something, disrupt (my favorite word recently).

So in preparation for this, i am attempting to begin to imagine a resource tool kit for what the graduating (graduated) students could arrange in ways to begin to design a new way of life for them. I am not positive how to approach this but my idea is to first understand what are my basic needs in NYC on a daily basis and what resources exist for me to begin to meet those needs?

I can imagine that i need

– Food

– Transport

– Free time to be creative (in whatever practice I studied)

– Housing

-Communication (phone, internet, snailmail)

These are seeming really obvious, as they would in beginning to formulate a research question.

I want to begin to collect services, objects, apps, anything that begins to support a student in those categories.

Clearly i also need to make those categories more refined. Good design researchers would tell me to chronicle everything that i do, or go out and follow graduated students to base what their needs are. (im just finishing university now so an abundance of free time doesn’t exist)?

1. Does anyone have any research that might assist in this? Perhaps an artist followed people for a day? Something of that sort?

2. What do we need to go through our days?

3. Can you recount to me everything you did yesterday?

There will be a series of posts on this topic moving on as I am currently reading The New Capitalist Manifesto by Umair Haque.

So far, its mouthwateringly exciting. And I have only read the introduction by Gary Hamel.

But there is already room for discussion. Hamel gives us some new facets that the businesses of old capitalism will have to re-think.

One of these, is the idea that businesses will have to start thinking about customers as more than just the people who purchase their products but as all the people who are influenced by them and their products.

This is certainly revolutionary, or maybe its not so revolutionary in that we are slowly realizing that you cannot ignore the people around you, thats just bad for business.

So what does that mean? Who are the customers now?

What are they buying if not only the products?

How do we understand the currency that is influence?

what does that mean for corporate fairplay?

And what does this mean from a service perspective?

I am sure that many of these questions will be addressed as I progress into the book, and many more will come to mind.

But lets start with these no?

I was talking to a friend today and he went on a rant about a conference at Columbia about business in china. The talk he was angry about was the talk on green tech and alternative energy.

He was angry about the fact that the extent of the problem solving going on was technological i.e. replace polluting cars with electric cars.

They gave no consideration to service design and tackling the problem non linearly. i.e don’t rethink the car, rethink moving.

Why do our corporations and businesses have such a hard time thinking non linearly?

How do you think laterally?

How do you think multi-dimensionally/(circumferentially)?/(circularly)?

This is in essence, a counterpoint to my last point on the inherent ugliness of sustainability.

It should probably have been a comment, but I wanted a separate discussion on this point, forgive me.

I think it was around december 2010, when Elaine Scarry came to the New School to be the Keynote speaker for a design conference called “The critical gift in design.” She gave a talk, mostly on her book “On Beauty and Being Just” and a little bit on her book “The Body in Pain: The Making and Unmaking of the World

It is about her comments on beauty that I dwell.

Scarry says that there are qualities of beauty that are important enough for us to see it as a goal.

The one that came to me was the aspect of beauty as being “unselfing”. When we encounter beautiful things, we step outside ourselves and perceive the world.

Indeed she says “beauty raises the bar for what counts as perception.”

It is a strong argument in that we normally can only see ourselves, and when we encounter beautiful things we step outside of ourselves and perceive the world.

Scarry went on to say “Beautiful things make us want to protect – to care for those things”

This is my counterpoint to the last post on the inherent ugliness of sustainability. If beauty allows us to perceive the world through a process of unselfing and then ignites within us the cause to protect those beautiful things. Is it not fair to say, that sustainability is not beautiful enough? We should make more and more beautiful things, to allow for people to perceive the world.

This is followed, by Scarrys third site of beauty which is creation. Beautiful things make us want to create.

So we go from encounter to unselfing to perception to creation. It is a really beautiful path.

There are 2 questions that I have here.

The first: So should we just make more beautiful things?”

The second: How can we capitalize on perception?

If we are in a race against time with the planet, can we capitalize on beauty?

Can we use beauty and its unselfing as a design goal?

Or will that subvert beauty and make it ugly?

Ok sorry, that was more than 2 questions.

“we’ll need to move beyond a use of design to handle aesthetic problems and tap into the power of design to solve for meaning.”

A quote from a great piece at Fast Company about how design thinking can help prevent another mortgage bubble.

The really great article above talks about continuums process of moving into a problem that was initially a graphic design problem and realizing that what they had was actually “a service design problem posing as a graphic design problem.”

I think that this is extremely crucial in looking at how design is changing. There was a really great interview with Hugh Dubberly where Dubberly talked about the nature of design needing to change, and that design practice was not growing. Part of this was because we needed to move design out of the art school and put it next to business, law, medicine, science. Its a really great read.

But this brings back this really interesting challenge of how do we actually understand the problems that we are working with. There was a great discussion happening in an earlier post where I asked the question “are we designing away designers?” Because it seemed to me that as service and social designers began to work with more organizations outside of design, the tools were being re-appropriated and designers were becoming obsolete. However, the comments were rather hopeful, in that there was an urge that the tools would spread because this would democratize design and lead to better problem solving all around.

That scenario also lead to the idea that perhaps once the tools of design were used, designers would be left with the choice to work on the more difficult problems of society.

The article at Fast Company, begins to hint at the fact that we already have the chance to start tackling these more difficult problems if we simply start to rethink the questions that we are asking. The case study shows a great example in which the graphic design problem was just a surface level problem and that reframing the question allowed the designers to really begin to look at the larger deeper causes behind home purchasing and the problems therein.

What I wonder is how do we do that consistently. I have recently been on Sparked.com a website where people can help nonprofits from home in their spare time, and I look at many of the problems that these Nonprofits have and it seems to me that i am more often questioning the assumptions they made in order to get to the problem that they posed. We could have many service design problems posing under graphic design problems.

How do we uncover them?

Is part of the solution, the accelerated spread of design tools to other disciplines so that at least the companies that come to us for help, have a better understanding of the problem?

On another blog of mine I wrote a long paper outlining an idea that in order to begin to ensure a future for ourselves, we have to abolish the notion of safety and comfort. Because, real design, real making, carries within it the idea of taking away someone elses pain; and this is something that design no longer seems to do.

Rethinking the Artificial http://bit.ly/ecFkta (it’s long and dense so I wouldn’t bother, but hey, why not)

I read an article in the NYT today : Newly Homeless in Japan Re-Establish Order Amid Chaos http://nyti.ms/i2GdkC

This article was moving in many ways. In it you will read how people are naturally creating order for themselves, and envisioning services in order to make their stay more meaningful. In order to cure each other of their pain in the aftermath of the disaster that has happened.

Are we really incapable of truly making when we are not in crisis? It seems like the fastest way to save the world is to accelerate its demise. To allow everyone to feel pain, so that everyone can begin to make in order to relieve.

Do we really need crisis and destruction to begin making?